For example, you order on August 1st. The next order deadline is at midnight on August 10th. You can correct a mistakenly ordered item, and/or request order cancellation and receive a full refund by contacting us before midnight on August 10th. After midnight on August 10th, neither cancellation nor order modification will be accepted.
Contact us if you have any questions or wish to cancel your order.
Hoku Foods ("Hoku") may collect personally identifiable information such as name, postal address, telephone number, and e-mail address. This personal information is collected and used by Hoku staff for the purpose of facilitating a relationship or business transaction.
The Hoku website resides behind a firewall and uses SSL (Secure Sockets Layer, the industry-standard security protocol used to communicate with browsers) to transmit personal information. Data is strongly encrypted during transmission to ensure that personal and payment information is secure. Industry-standard data encryption techniques are used to protect personal information on Hoku computers. SSL-capable browsers typically have a symbol on the browser window to indicate when they are in a secure mode. In addition, the URL will begin with "https:" for all browsers.
Hoku does not sell or rent e-mail addresses to other organizations. Hoku may generate e-mail for the following types of communication:
1. Notification e-mail to which the individual may subscribe and unsubscribe.
2. Transactional e-mail, which is the result of a business transaction initiated with the Hoku.
3. Relationship e-mail, which is sent as an informational service because of a relationship with the Hoku.
4. Commercial e-mail, which is sent to promote an Hoku product or service (You may opt not to receive this type of e-mail).
5. Correspondence from Hoku staff as a result of a communication initiated by a customer.
E-mail that has a provision for opt-out will include instructions on how to do so. All inquiries regarding subscription-based e-mails should be directed to the Hoku Customer Service Department (see Hoku Contact Information below).
Postal mailing lists, comprised of full name and postal address, are never sold to other organizations (e.g. professional societies and/or commercial publishers) for any purpose.
Hoku may occasionally send informational or promotional materials to customers. You may choose to exclude yourself from all or none by contacting the Hoku Customer Service Department (see Hoku Contact Information).
Hoku uses third-party agents for various business purposes, including credit card validation. These agents are permitted to use your personal information only to provide Hoku with a specific service and not for any other purpose. Please contact the Hoku Customer Service Department (see Hoku Contact Information) if you believe this policy has been violated.
Hoku makes every effort to preserve your privacy, but we may need to disclose personal information when required by law. Hoku may also disclose personal information if it believes in good faith that such action is necessary.
Non-personal information is collected behind the scenes by the Hoku web server and is used to compile general website usage statistics or facilitate access to restricted website services. Such information includes:
IP address of computer
Locations visited on the website
IP address is used to verify access rights of authorized users to Hoku products that require a user account. They also aid in the general administration of the website.
Public forums may be hosted on the Hoku website. The inherent public nature of these forums dictates that Hoku assumes no responsibility for protecting the information disclosed on them by users. Please exercise caution when disclosing personal information in public forums.
How can you update your personal Information?
You can make changes to personal information in several ways:
Contact Hoku Customer Service (see contact information below).
Through your Hoku User Account at http://www.hokufoods.com/home.php
You can contact Hoku Customer Service:
By e-mail at:
By postal service at:
4585 Lehua Street
Kapaa, HI 96746
By telephone at 808-821-1500
The Hoku Privacy Statement is subject to change and was last modified on August 15, 2019.