Terms & Conditions and Privacy Policy

Please note that orders are for pickup only on Kauai. Orders will not be shipped elsewhere.

Order Cancellation


Due to the nature of shipping items across the ocean, order cancellation will not be accepted after order deadline dates. Order deadlines are at midnight on the 1st and 3rd Saturday of each month. See order pickup schedule for order deadline dates.

For example, you order on August 1st. The next order deadline is at midnight on August 10th. You can correct a mistakenly ordered item, and/or request order cancellation and receive a full refund by contacting us before midnight on August 10th. After midnight on August 10th, neither cancellation nor order modification will be accepted.

 Contact us if you have any questions or wish to cancel your order.


Order Pickup


Each time an order arrives, you will have three days in which to pick up your order. See order pickup schedule for details. When you make your purchase you agree to pick up your order on the days and times available. A courtesy notification will be sent to you via the email address we have on file. Whether or not you receive this notification, you are responsible for picking up your items.

In General


We ask that you use our online store and related pages with care and judgement, and we hope you enjoy your shopping experience.



Hoku Foods Privacy Policy 


Personal Information 

Hoku Foods ("Hoku") may collect personally identifiable information such as name, postal address, telephone number, and e-mail address. This personal information is collected and used by Hoku staff for the purpose of facilitating a relationship or business transaction.

The Hoku website resides behind a firewall and uses SSL (Secure Sockets Layer, the industry-standard security protocol used to communicate with browsers) to transmit personal information. Data is strongly encrypted during transmission to ensure that personal and payment information is secure. Industry-standard data encryption techniques are used to protect personal information on Hoku computers. SSL-capable browsers typically have a symbol on the browser window to indicate when they are in a secure mode. In addition, the URL will begin with "https:" for all browsers.


E-mail
Hoku does not sell or rent e-mail addresses to other organizations. Hoku may generate e-mail for the following types of communication:
 1. Notification e-mail to which the individual may subscribe and unsubscribe.
 2. Transactional e-mail, which is the result of a business transaction initiated with the Hoku.
 3. Relationship e-mail, which is sent as an informational service because of a relationship with the Hoku.
 4. Commercial e-mail, which is sent to promote an Hoku product or service (You may opt not to receive this type of e-mail).
 5. Correspondence from Hoku staff as a result of a communication initiated by a customer.

E-mail that has a provision for opt-out will include instructions on how to do so. All inquiries regarding subscription-based e-mails should be directed to the Hoku Customer Service Department (see Hoku Contact Information below).


Mailing Lists 

Postal mailing lists, comprised of full name and postal address, are never sold to other organizations (e.g. professional societies and/or commercial publishers) for any purpose.

Hoku may occasionally send informational or promotional materials to customers. You may choose to exclude yourself from all or none by contacting the Hoku Customer Service Department (see Hoku Contact Information).

Third-party Agents 

Hoku uses third-party agents for various business purposes, including credit card validation. These agents are permitted to use your personal information only to provide Hoku with a specific service and not for any other purpose. Please contact the Hoku Customer Service Department (see Hoku Contact Information) if you believe this policy has been violated.

Hoku makes every effort to preserve your privacy, but we may need to disclose personal information when required by law. Hoku may also disclose personal information if it believes in good faith that such action is necessary.

Non-personal Information

Non-personal information is collected behind the scenes by the Hoku web server and is used to compile general website usage statistics or facilitate access to restricted website services. Such information includes:

 IP address of computer
 Browser-related information
 Locations visited on the website
 HTTP cookies

IP address 

IP address is used to verify access rights of authorized users to Hoku products that require a user account. They also aid in the general administration of the website.

HTTP Cookies

A HTTP Cookie is a piece of data that is stored by your browser in either your computer's memory or on your computer's hard drive. Hoku uses cookies to keep track of user session identity on the website, such as tracking items in the shopping cart. Cookies are also used to track the effectiveness of various services provided on the Hoku website. Browsers generally allow you to disable cookies. Services on the Hoku website that require a login require that cookies are enabled.

Public Forums

Public forums may be hosted on the Hoku website. The inherent public nature of these forums dictates that Hoku assumes no responsibility for protecting the information disclosed on them by users. Please exercise caution when disclosing personal information in public forums.

External Links

The only domain covered by the Hoku privacy policy is hokufoods.com. The Hoku website may contain links to other sites, however, and Hoku is not responsible for the privacy practices or content of those external sites.

How can you update your personal Information?

You can make changes to personal information in several ways:
Contact Hoku Customer Service (see contact information below).
Through your Hoku User Account at http://www.hokufoods.com/home.php

You can contact Hoku Customer Service:

By e-mail at:
info@hokufoods.com

By postal service at:
Hoku Foods
4585 Lehua Street
Kapaa, HI 96746

By telephone at 808-821-1500




The Hoku Privacy Statement is subject to change and was last modified on August 15, 2019.