Frequently Asked Questions
How do I tell how many packages are in a case?
How long until I get my order?
Can I buy items at Hoku's store?
Can I call in my orders? What about placing them in person?
Can I cancel my order once it's placed?
Is my online transaction safe?
What if I can't find an item after searching?
What if some of my items don't arrive with my order?
Where can I find detailed product information?
What do abbreviations like DF and NS mean?
How do I use EBT?
Home
Top
Top
Top
If a product is offered in singles, it will just show the package size under 'Pkgs per case', e.g. '12 OZ' by itself under Pkgs per case means that there is one 12 OZ package per case.
Top
You can pick up your order from our store (map) about 2 weeks after the order deadline. See the current schedule. You will receive a pickup reminder via email when your order is ready for pickup.
Absolutely! We stock thousands of your favorite products. Come by our store for a visit! (map)
All special orders are now done online.
If you have an item that you would like to see stocked in our store, please let us know. Once we get a few requests for the same product, we'll try it out!
You may cancel your order at any time prior to the order deadline (see our current schedule). Due to the nature of shipping items across the ocean, no cancellations will be accepted after the order deadline. See our Terms & Conditions for full details.
Hoku Foods Onine uses industry-standard SSL 128-bit encryption on a secure server. This secure server is used for registration/login and checkout. Depending on your browser and settings, when you click 'submit' at registration/login you may get a message like:
'You are about to leave a secure Internet connection. Do you want to continue?'
This is because after you login, you are directed to a standard server while you choose your items to increase the speed and function of the site. When it's time to checkout, you are directed back to the secure server to protect your financial information, which is never visible to anyone but you. If you have any questions or concerns about the security of our site or your information, please contact us.
Contact us with what you are looking for and if we carry it, we'll find it for you!
At times our distributor runs out of stock of a particular item. We will promptly refund to your payment method the amount of any items that don't arrive with your order. (Please note that we do not automatically reorder items.)
We are currently working on creating easy access to detailed product information. Until then, you can Contact us with any product questions and we will send the information to you.
DF---dairy free
FF---fat free
FJS---fruit juice sweetened
LF---low fat
LS---low salt
HT---heat treated
NS or NSA---no salt, no salt added
RF---reduced fat, rennet free
RM---raw milk
RS---reduced sodium
SR---sustained release
WW---whole wheat
YF---yeast free
To use EBT, simply place items in your shopping cart and go to checkout. Choose the 'EBT' payment option and click 'continue'. We'll notify you when your order arrives in a couple weeks, and you can pay with your card at that time.